Shipping and Returns Policy
This page explains how we ship merchandise, what to do when an order arrives with a problem, and how our coaching session policy works. Gelato, our print on demand partner, produces every merchandise item after you place your order, so each piece gets made just for you.
Merchandise: apparel, drinkware, bags, and accessories
Delivery times. Your order usually arrives within 3 to 8 business days. The exact time depends on your location, since the production facility nearest to you ships your order.
Change of mind. Since Gelato makes each item after you order it, we don’t accept returns or exchanges for reasons like ordering the wrong size, choosing the wrong color, or changing your mind. EU consumer law exempts made to order goods from the standard 14 day right of withdrawal, so this policy fits within that law.
Damaged, defective, or misprinted items. If your item arrives damaged, defective, or different from what you ordered, you have 30 days from delivery to report it. You don’t need to send the item back, since we produce each order fresh.
How to report a problem
- Email [email protected] within 30 days of delivery.
- Include your order number, a clear photo of the issue, and a short description of what went wrong.
- We reply within 2 business days to confirm your claim or to ask for more details.
- Once we approve your claim, you choose between a free replacement and a full refund.
Replacements. We ship an approved replacement within 5 business days, and it arrives within the delivery time above.
Refunds. We refund an approved claim in full, including the shipping cost, to your original payment method within 5 to 10 business days. Your bank may need a few extra days to show the payment.
Undelivered or unclaimed packages. If a package goes unclaimed and returns to us, contact us so we can arrange a solution. A reshipment may require covering new shipping costs.
Coaching sessions
Cancelling or rescheduling. Email [email protected] at least 6 hours before your scheduled session to cancel or reschedule. We charge in full for requests made inside that 6 hour window.
Sessions we cancel. If we cancel a session you paid for, we reschedule it at a time that suits you or refund it in full to your original payment method within 5 to 10 business days.
Contact us
Reach out to [email protected] with any questions about an order. We reply within 2 business days.