Shipping and Returns Policy

Shipping and Returns Policy

Merchandise: apparel, drinkware, bags, and accessories

Gelato, our print on demand partner, produces every merchandise item after you place your order, so each piece gets made just for you.

Production and delivery times. Delivery usually takes 3 to 8 business days, though the exact time depends on your location, since the nearest production facility ships your order.

Change of mind. Since Gelato makes each item after you order it, we can’t accept returns or exchanges for reasons like ordering the wrong size, choosing the wrong color, or changing your mind. EU customers should note that EU consumer law exempts personalized or made to order goods from the standard right of withdrawal for 14 days, so this policy stays consistent with that law without depending on it.

Damaged, defective, or misprinted items. If your item arrives damaged, defective, or doesn’t match what you ordered, email us at [email protected] within 30 days of delivery and include a clear photo of the issue. You won’t need to send the item back, since production happens fresh for each order. Once we review your photo, we’ll send a free replacement or issue a full refund, whichever works best for you.

Undelivered or unclaimed packages. If a package goes unclaimed and returns to us, contact us so we can arrange a solution. A reshipment may require covering new shipping costs.

Coaching sessions

Please cancel or reschedule at least 6 hours before your scheduled session. We charge in full for cancellations or rescheduling requests made inside that 6 hour window.

Contact us

Reach out to [email protected] with any questions about an order.